Thank you for shopping with primevilla. We strive to provide you with the best quality watches and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days from the date you received your watch to initiate a return.
To be eligible for a return, the watch must be:
Unworn and in the same condition that you received it.
In its original packaging, including all tags, manuals, and accessories.
To start a return, please contact our customer service team at info@primevillallc.com with your order number and reason for return.
Once your return is approved, we will provide you with instructions on how to send the watch back to us.
Refunds
After we receive and inspect your returned watch, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the watch is damaged, altered, or not in its original condition, we reserve the right to deny the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange your watch for a different model, please return the original watch for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective watch, please contact us immediately at info@primevillallc.com with photos of the damage.
We will arrange for a replacement or full refund at no extra cost.
Non-Returnable Items
Gift cards and personalized or custom-made watches cannot be returned or refunded.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: info@primevillallc.com
Phone:+1 707 686 2866
